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Does an antivirus software have an impact on AWA ?

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Article ID: 190044

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Customer would like to know if an antivirus software have an impact on AWA's operations ?

Environment

Release : 12.x

Component : AUTOMATION ENGINE, Agent, AWI

Cause

N/A

Resolution

The excerpt below was taken from the link https://docs.automic.com/documentation/webhelp/english/AA/12.3/DOCU/12.3/Automic%20Automation%20Guides/help.htm#Installation_Manual/AWI/AWI_config_configuration_properties.htm?Highlight=antivirus


Important!

See the Automic Compatibility Matrix for the required versions of the application server and Java, and a list of compatible browsers.
Some antivirus software interferes with WebSocket communication channels. If you find that people are not able to log in, you might have to modify the configuration of your virus scanners to allow WebSocket communications for the AWI.



This could also apply between agents and the AE server.