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Cannot export SMG reports as PDF

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Article ID: 189998

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Updated On:

Products

Messaging Gateway

Issue/Introduction

When attempting to save an Executive Summary or Content Filtering report as a PDF file or generate scheduled PDF formatted reports from the Messaging Gateway Control Center > Reports page an error is returned indicating that SMG is "Unable to convert to PDF":

Environment

Messaging Gateway

Cause

One or more Content Filtering policy names includes the string "--" which is preventing the report from being converted to PDF format.

Resolution

This is a known issue which will be addressed with a future release.

To resolve the issue, please review your configured Spam, Malware, and Content Filtering policies for policies with the string "--" in the policy name and rename those policies to use only a single "-" or otherwise remove the "--" string from the policy name.

Additional Information

BrightmailLog.log
May 01 2020 12:06:46 [http-nio-443-exec-3] [ReportFormat] ERROR - org.xml.sax.SAXParseException; lineNumber: 527; columnNumber: 10; The string "--" is not permitted within comments.

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