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PCW Job fails intermittently after upgrade to Clarity PPM 15.7.1

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Article ID: 189972

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

  • After the Clarity PPM upgrade to Clarity 15.7.1, the Global Delivery (GD) PCW job is failing sporadically. It appears to be due to poor connectivity.
  • In the logs we see the following error: “SchedulerException: Job's listener is invalid”

Environment

Release : 15.7.1

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Resolution

  • Restart BG service
  • On Demand/SaaS customers, please contact Broadcom support for assistance.