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Other Work Investment instance is not populated in Timesheet


Article ID: 18995


Updated On:


Clarity PPM SaaS Clarity PPM On Premise



While adding a resource to set of investments (it may be a project or an other work), If the first investment contains Team then for the subsequent other work investments the effort task is not getting created.

Steps to Reproduce:

  1. Create a Other work investment for e.g. "Break Fix"
  2. Add a resource (for e.g. testres1) to the investment from Resource Allocations tab [data populated in both PRTEAM and PRTASK tables]
  3. Create another Other work investment for e.g. "General Maintenance"
  4. Add another resource (for e.g. testres2) to the both investments created at step#1 and step#3 (make sure the top investment in the selection list have already task and team data)

Expected Result: Other work instance should be populated for all allocated resources in timesheet.

Actual Result: Other work instance missing for few resources in timesheet.




Check and ensure staff members are added to the investment on the Team Tab.


Resolved in Clarity 13.2 Generic Patch. Reference TEC599354  
Resolved in Clarity 13.3 Generic Patch. Reference TEC605767  
Resolved in CA PPM 14.1  


Release: ESPCLA99000-13.2-Clarity-Extended Support Plus