Clarity : Cannot create custom attribute with a custom lookup on any Object

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Creating a Custom Attribute using a Lookup on any object doesn't work properly. After saving the value Lookup Name which was selected disappears. When we click on default we don't see any values.

Environment

Release : 15.8

Component : CA PPM SAAS APPLICATION

Cause

The lookup field which is used to browse and select a Lookup in the attribute creation page uses Lookup named "Active lookups available for custom attributes". The hidden key of this lookup is lookup_type. if this lookup gets changed we will experience this issue.

Resolution

1. Xog Out the lookup.
2. Validate hiddenattributekey.
3. If it's anything except "lookup_type" modify it.
4. Xog in the lookup.