Group does not show up as a field when creating new ticket through Xflow
Article ID: 189871
CA Service Desk ManagerSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk Manager - Mobile ApplicationCA Service Desk Manager - Xtraction
'Group' does not show up as a field when creating new ticket though Xflow, is this by design or can it be included?
Release : 17.1, 17.2, 17.3
Component : SERVICE DESK MANAGER
you can add group to the xFlow new ticket attributes this way --log into regular web interface as administrator --do Administration-->xFlow interface-->command bar-->new ticket, then click on "create new" button and choose "Team" attribute --recycle xFlow service