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How to use SSL based CA Service Desk Manager (CA SDM) Tomcat with CA One Click?
Article ID: 18987
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
The document assumes that the integration works fine with non-SSL port of CA SDM and that the only thing needed is to enable SSL for the communication from CA One Click TO CA SDM
Identify the SSL keystore Alias that CA SDM Tomcat is using by:
Finding the file <SDM_Install_dir>\bopcfg\www\CATALINA_BASE\conf\server.xml on CA SDM server
Identify the keystore file and alias of the key in the keystore file that s being used. It normally looks like: