AutoSys services failed to start; Error - Logon denied
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AutoSys services failed to start; Error - Logon denied


Article ID: 18986


Updated On:


CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation AE


The scheduler and the application server fails to start with the following error messages after the database user 'autosys' password change on the database directly.

   CAUAJM_E_18401 Function <Olog> invoked from <openProc> failed <232>   
   CAUAJM_E_18402 ORA-01017: invalid username/password; logon denied 


Release: Autosys Workload Automation 11.3.6 and later


The problem appeared due to the non-standard procedures to change the database user autosys password.


Verify if the encrypted password in the config file is the same as the current password of the autosys user in database



# Keyword: DBAccess=username/password
# Defines  the user name and password (in encrypted format) used by
# the scheduler and  application server to connect to the database.
# The database user name  and  password is  defined  during  the CA
# Workload Automation AE installation.


The encrypted string for autosys database user password can be created by using the autosys_secure command

$ autosys_secure 
CA WAAE Security Utility

[6] Get encrypted password. [0] Exit CA WAAE Security Utility. > 6 Get encrypted password Please select from the following options: [1] Encrypt password for instance configuration (using AES). [2] Encrypt password for legacy agents and adapters (using DES). [9] Exit from "Get encrypted password" menu. [0] Exit CA WAAE Security Utility. > 1 Enter password: ****** Enter confirmation password: ******
CAUAJM_I_60062 Password= 9AS7D8FT9E3E4E3F6F7452033F9E1Z

If the encrypted string returned by above does not match with encryption in the configuration file, update the encrypted password in the file $AUTOUSER/config.$AUTOSERV (replacing existing one).

Restart the CA WAAE services

Additional Information

autosys_secure utility (Option 3: Change database password) can be used to change the database user 'autosys' password. For more details go through the autosys_secure documentation  -