Client Automation - Engine Collect Job performance for Status information files
Article ID: 189838
CA Client Automation - Asset ManagementCA Client Automation - IT Client ManagerCA Client Automation
Engine is taking long time to collect Status Information. There are big delay in collect of Status information files for some machines.
Example : There are several minutes between 2 lines :
2020-04-09 01:55:43 Status information updated for computer1 2020-04-09 02:02:32 Status information updated for computer2 2020-04-09 02:02:35 Status information updated for computer3 2020-04-09 02:09:24 Status information updated for computer4 2020-04-09 02:16:15 Status information updated for computer5
Client Automation All Versions
This problem occurs for AM Agents on Linux/Unix which executes Asset Job of type Script containing command SetComment.
SetComment function generates a file .S00 on the sector and Engine has problem to collect these files. There is a delay of 15 seconds during attempt of collect of one file .S*
If AM Agent executes a lot of Script Asset Job containing SetComment, several .S* files could be generated on sector. And Engine could take several minutes trying to collect all these files.
SetComment function in DMS Script does not work properly on Unix/Linux
Update the Script Asset Job and remove or comment all lines SetComment