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Probes Using Java showing Error "login failed, Received status (12) on response (in sendRcvLogin) for cmd = 'login' "

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Article ID: 189826

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Seeing issue on IM where all of a sudden probes using java like PPM, VMware, now error and the log displays like this :

Apr 28 11:10:56:799 [main, ppm] ****************[ Starting ]****************
Apr 28 11:10:56:814 [main, ppm] 3.51
Apr 28 11:10:56:814 [main, ppm] Nimsoft
Apr 28 11:10:56:814 [main, ppm] port=48008
Apr 28 11:10:56:864 [main, ppm] (12) login failed, Received status (12) on response (in sendRcvLogin) for cmd = 'login'
Apr 28 11:10:56:877 [main, ppm] stderr: (12) login failed, Received status (12) on response (in sendRcvLogin) for cmd = 'login'

This happening on all remote hubs. 

Environment

Component : UIM - HUB
Release : 9.2.0

 

Resolution

This issue is another symptom of a known issue and a proactive notification went out in November advising to update to the hub hotfix as per KB article below:

KB: UIM - Hub login failed

https://knowledge.broadcom.com/external/article?articleId=139459

Can check for the latest hotfix for UIM 9.20 in UIM hotfix index 

https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html