ImportDriver.exe times out when importing data from CA SAM to Asset Portfolio Management

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Article ID: 18978

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

In some environments ImportDriver.exe may fail to import data from CA SAM to APM and return a timeout error in the log, this is more likely to occur when CA SAM and APM are installed on separate servers.

The below error will be logged in ImportDriver.log:

FATAL CA.Applications.ImportDriver.Program- GetFilesFromServer() error: The request channel timed out attempting to send after 00:01:00.

Solution:

Provided you have already tried increasing the timeout threshold as per instructions from the error message and the timeout issue persists you will need to perform the following changes:

  • Edit ImportDriver.exe.config:
  • Locate the key 'transferMode' and modify its value

FROM

transferMode="StreamedResponse"

TO

transferMode="StreamedRequest"

Environment

Release: UASIT.99000-12.8-Asset Intelligence
Component: