Spectrumdatapublisher unable to connect to SaaS DOI Jarvis
Article ID: 189759
Updated On:
Products
DX Operational Intelligence
CA Spectrum
DX NetOps
Issue/Introduction
Unable to connect to Jarvis.
When starting the SpectrumDataPublisher (SDP) service, Spectrum and TAS are successful, but DOI/Jarvis is in Failed state
D:\win32app\SpectrumDataPublisher>run.bat start
Enter login password:
Validating connections...
Spectrum : SUCCESS
TAS : SUCCESS
DOI/Jarvis : FAILED
Validation failed, please check logs for errors.
Starting the service...
Service started
Error example from SpectrumDataPublisher.log
ERROR [10864]: [handler.HttpResponseHandler] [handleResponse] - HTTP response- Url : https://api.dxi-na1.saas.broadcom.com/ess/security/v1/token , error code: 404 , message: Not Found
ERROR [10864]: [client.AbstractHttpClient] [execute] - HTTP error code: 404
ERROR [10864]: [manager.DOISync] [fetchAlarmsFromDOI] - Catching
com.google.api.client.http.HttpResponseException: 404 Not Found
<html>
When starting the SpectrumDataPublisher (SDP) service, Spectrum and TAS are successful, but DOI/Jarvis is in Failed state
D:\win32app\SpectrumDataPublisher>run.bat start
Enter login password:
Validating connections...
Spectrum : SUCCESS
TAS : SUCCESS
DOI/Jarvis : FAILED
Validation failed, please check logs for errors.
Starting the service...
Service started
Error example from SpectrumDataPublisher.log
ERROR [10864]: [handler.HttpResponseHandler] [handleResponse] - HTTP response- Url : https://api.dxi-na1.saas.broadcom.com/ess/security/v1/token , error code: 404 , message: Not Found
ERROR [10864]: [client.AbstractHttpClient] [execute] - HTTP error code: 404
ERROR [10864]: [manager.DOISync] [fetchAlarmsFromDOI] - Catching
com.google.api.client.http.HttpResponseException: 404 Not Found
<html>
Environment
Release : 1.3.2
Component : CA DOI SPECTRUM DATA PUBLISHER
Spectrum version is 10.4.2
Cause
DOIUrl was configured incorrectly as https://api.dxi-na1.saas.broadcom.com
Resolution
Extra properties have been added to SDP ConnectorConfig.xml
These are the current relevant values for integration with OI SaaS
These are the current relevant values for integration with OI SaaS
<DOIUrl>https://axa.dxi-na1.saas.broadcom.com</DOIUrl>
<TasUrl>https://apmgw.dxi-na1.saas.broadcom.com</TasUrl>
Additional Information
This has been further simplified in 21.2.4 Spectrum and 21.3.1 OI.
Feedback
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