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Spectrumdatapublisher unable to connect to SaaS DOI Jarvis

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Article ID: 189759

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Updated On:

Products

DX Operational Intelligence CA Spectrum DX NetOps

Issue/Introduction

Unable to connect to Jarvis.

When starting the SpectrumDataPublisher (SDP) service, Spectrum and TAS are successful, but DOI/Jarvis is in Failed state

     D:\win32app\SpectrumDataPublisher>run.bat start
     Enter login password:
     Validating connections...
     Spectrum   : SUCCESS
     TAS        : SUCCESS
     DOI/Jarvis : FAILED
     Validation failed, please check logs for errors.
     Starting the service...
     Service started

Error example from SpectrumDataPublisher.log

ERROR [10864]: [handler.HttpResponseHandler] [handleResponse] - HTTP response- Url : https://api.dxi-na1.saas.broadcom.com/ess/security/v1/token , error code: 404 , message: Not Found
ERROR [10864]: [client.AbstractHttpClient] [execute] - HTTP error code: 404 
ERROR [10864]: [manager.DOISync] [fetchAlarmsFromDOI] - Catching
com.google.api.client.http.HttpResponseException: 404 Not Found
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Environment

Release : 1.3.2

Component : CA DOI SPECTRUM DATA PUBLISHER

Spectrum version is 10.4.2

Cause

DOIUrl was configured incorrectly as https://api.dxi-na1.saas.broadcom.com

Resolution

Extra properties have been added to SDP ConnectorConfig.xml
These are the current relevant values for integration with OI SaaS

<DOIUrl>https://axa.dxi-na1.saas.broadcom.com</DOIUrl>

<TasUrl>https://apmgw.dxi-na1.saas.broadcom.com</TasUrl> 

Additional Information

This has been further simplified in 21.2.4 Spectrum and 21.3.1 OI.