Spectrumdatapublisher unable to connect to SaaS DOI Jarvis
book
Article ID: 189759
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Updated On:
Products
DX Operational IntelligenceCA SpectrumDX NetOps
Issue/Introduction
Unable to connect to Jarvis.
When starting the SpectrumDataPublisher (SDP) service, Spectrum and TAS are successful, but DOI/Jarvis is in Failed state
D:\win32app\SpectrumDataPublisher>run.bat start Enter login password: Validating connections... Spectrum : SUCCESS TAS : SUCCESS DOI/Jarvis : FAILED Validation failed, please check logs for errors. Starting the service... Service started
Error example from SpectrumDataPublisher.log
ERROR [10864]: [handler.HttpResponseHandler] [handleResponse] - HTTP response- Url : https://api.dxi-na1.saas.broadcom.com/ess/security/v1/token , error code: 404 , message: Not Found ERROR [10864]: [client.AbstractHttpClient] [execute] - HTTP error code: 404 ERROR [10864]: [manager.DOISync] [fetchAlarmsFromDOI] - Catching com.google.api.client.http.HttpResponseException: 404 Not Found <html>
Environment
Release : 1.3.2
Component : CA DOI SPECTRUM DATA PUBLISHER
Spectrum version is 10.4.2
Cause
DOIUrl was configured incorrectly as https://api.dxi-na1.saas.broadcom.com
Resolution
Extra properties have been added to SDP ConnectorConfig.xml These are the current relevant values for integration with OI SaaS