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Discrepancy between polled interface metrics on same device but different CA PM instances

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Article ID: 189747

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We have two instances of CA PM in our environment, a legacy instance, version 2.8.0.171 which we are trying to decommission and a new instance, version 3.7.9.813. There are a few CMTS devices that have been discovered on both these instances which show a much higher max interface utilization on the legacy instance as compared to the new instance on the same interface. This discrepancy is of concern to the device owners. Any assistance in investigating this is much appreciated.

Environment

Differing versions of CAPM

Cause

A difference in vendor certs

Resolution

Whenever there is a big difference in versions in CAPM  you should compare the backing vendor certs for the metric in question.  Differing versions of CAPM, could have differences in the vendor cert expressions / calculations which could account for differing values seen when an environment in "double polled".  Also, in an environment that is "double polled" with two separate instances of CAPM you cannot assume that devices are being polled at the same time by both instances.  Differences in polling can also account for differing poll values when reviewing two difference instances