Views for metrics started showing Invalid Data message in Performance Management.
Article ID: 189691
Updated On:
Products
CA Infrastructure Management
CA Performance Management - Usage and Administration
DX NetOps
Issue/Introduction
Views against metrics that used to work are now returning messages about Invalid Data. This is seen in the View where the chart or graph should be.
Environment
Release : 19.1
Component : IM Reporting / Admin / Configuration
Cause
The relationship between the Metric Family and it's Monitoring Profile was broken. The Metric Family was no longer part of the related Monitoring Profile.
As a result this broke the relationship between the devices and the Metric Family by severing the relationship that was present between Device<->Collection<->Monitoring Profile<->Metric Family<->Vendor Certification.
The primary clue here is observing the items for those Metric Families (Polled Metric Families tab for device in Monitored Devices Inventory) with a Filtered and Not Polled state.
As a result this broke the relationship between the devices and the Metric Family by severing the relationship that was present between Device<->Collection<->Monitoring Profile<->Metric Family<->Vendor Certification.
The primary clue here is observing the items for those Metric Families (Polled Metric Families tab for device in Monitored Devices Inventory) with a Filtered and Not Polled state.
Resolution
Add the related Metric Family back to the Monitoring Profile involved.
Within a few minutes the items should go back to Active and Polled.
Within 15-20 minutes, after 2-4 poll cycles have passed we should begin to see polled data return again.
Within a few minutes the items should go back to Active and Polled.
Within 15-20 minutes, after 2-4 poll cycles have passed we should begin to see polled data return again.
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