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EDPA service will not start for the DLP Endpoint Agent on Surface Pro tablet

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Article ID: 189675

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Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention

Issue/Introduction

The EDPA service for Symantec Data Loss Prevention (DLP) does not start on Microsoft Surface Pro 7 Tablets.

The EDPA service is set to Automatic, but it will not start. Manual attempts to start the EDPA service fail with these errors, logs, and other symptoms:

  • Windows could not start the EDPA service.
  • Error 1053: The service did not respond to the start or control request in a timely fashion.
  • Event ID 7009 error in the System Event Log: A timeout was reached (30000 milliseconds) while waiting for the EDPA service to connect.
  • Event ID 1000 error in the Application Event Log 

Uninstalling and reinstalling the Endpoint Agent does not resolve this issue.

Cause

Compatibility issues.

Environment

DLP 15.5 MP1

Resolution

Upgrade the DLP Endpoint Agent to DLP 15.5 MP2 or later. See DLP Endpoint Agent build numbers and hotfix information.