Running the automated integration process for JasperReports and Service Desk for the transactional reports, the following error occurs "invalid CA Service Desk Server details provided. Please verify"

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Running the automated integration process with the setup file (17.2 GA) for the transactional reports (JasperReports 7.1.1), the following error occurs

"invalid CA Service Desk Server details provided. Please verify"

The install log shows the following

2020/04/13 13.53.08.468 INFO [AWT-EventQueue-0] [JasperServerValidator] Validating Jasper server, trying to connect.
2020/04/13 13.53.08.468 INFO [AWT-EventQueue-0] [JasperServerValidator] Jasper server rest URI jasper Server Version :HTTP://xxxx:8080/jasperserver-pro/rest_v2/serverInfo/version
2020/04/13 13.53.13.111 INFO [AWT-EventQueue-0] [JasperServerValidator] Jasper server rest URI :HTTP://xxxx:8080/jasperserver-pro/rest_v2/login
2020/04/13 13.53.13.129 INFO [AWT-EventQueue-0] [JasperServerValidator] Response Code from Jasper Server Rest Call :200
2020/04/13 13.53.13.130 INFO [AWT-EventQueue-0] [JasperServerValidator] Response Message from Jasper Server Rest Call :null
2020/04/13 13.53.13.130 INFO [AWT-EventQueue-0] [JasperServerValidator] server contacted successfully with response code : 200

Environment

Release : 17.2

Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT

Cause

The version of the setup file was invalid, in order to integrate SD 17.2 and Jasper 7.1.1, it is required to have SD with at least RU1 and also to use this installer to complete the autointegration. The reason of this is that the Rest API signature has changed.

Resolution

If no RU patch is installed in SD 17.2 please install at least 17.2.01 and then use setup file to complete the autointegration process.