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When trying to access the SEPM from the web console, a smart card authentication prompt appears

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Article ID: 189610

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When trying to access the SEPM from the web console, a smart card authentication prompt appears. It is not configured to use smart cards.

Cause

Unknown.

Environment

Release : 14.2.2

Resolution

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\conf\ssl\ssl.conf 
The following line needs to be updated

SSLVerifyClient none

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\conf\server.xml

Search forclientAuth="want" and change it to clientAuth="false"

Search forSSLVerifyClient="optional" and change it to SSLVerifyClient="none", this is in two places.