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CA CSM can not authenticate your CA Support Online Account

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Article ID: 189550

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Updated On:

Products

CIS COMMON SERVICES FOR Z/OS 90S SERVICES DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS COMMON PRODUCT SERVICES COMPONENT Common Services CA ECOMETER SERVER COMPONENT FOC EASYTRIEVE REPORT GENERATOR FOR COMMON SERVICES INFOCAI MAINTENANCE IPC UNICENTER JCLCHECK COMMON COMPONENT LDAP SERVER FOR Z/OS Mainframe VM Product Manager CHORUS SOFTWARE MANAGER CA ON DEMAND PORTAL CA Service Desk Manager - Unified Self Service PAM CLIENT FOR LINUX ON MAINFRAME MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME GRAPHICAL MANAGEMENT INTERFACE WEB ADMINISTRATOR FOR TOP SECRET Xpertware MF - MISC OLD CODES SERVICE ASSURE GENERIC UNISERVICE FOR CICS GENERIC UNISERVICE II Output Management Web Viewer

Issue/Introduction

Downloads in CA CSM is failing with "CA CSM can not authenticate your CA Support Online Account". 

Environment

Release : 6.0

Component : CA MICS BASE SET

Resolution

Login to support.broadcon.com and note the password that results in a successful login.

In CSM from the settings tab, under system settings, software acquisition, scroll down to the list of userids/email addresses and click actions for your userid then edit and enter the same password that successfully logged into support.broadcom.com. Enter a second time to confirm then scroll to the end of the screen and click apply to save the change.
 
Note that this password can not be reset within CSM. A reset can only be done from support.broadcom.com.