CA CSM can not authenticate your CA Support Online Account
Article ID: 189550
CISCOMMON SERVICES FOR Z/OS90S SERVICESDATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OSCOMMON PRODUCT SERVICES COMPONENTCommon ServicesCA ECOMETER SERVER COMPONENT FOCEASYTRIEVE REPORT GENERATOR FOR COMMON SERVICESINFOCAI MAINTENANCEIPCUNICENTER JCLCHECK COMMON COMPONENTLDAP SERVER FOR Z/OSMainframe VM Product ManagerCHORUS SOFTWARE MANAGERCA ON DEMAND PORTALCA Service Desk Manager - Unified Self ServicePAM CLIENT FOR LINUX ON MAINFRAMEMAINFRAME CONNECTOR FOR LINUX ON MAINFRAMEGRAPHICAL MANAGEMENT INTERFACEWEB ADMINISTRATOR FOR TOP SECRETXpertwareMF - MISC OLD CODESSERVICE ASSUREGENERIC UNISERVICE FOR CICSGENERIC UNISERVICE IIOutput Management Web Viewer
Downloads in CA CSM is failing with "CA CSM can not authenticate your CA Support Online Account".
Release : 6.0
Component : CA MICS BASE SET
Login to support.broadcon.com and note the password that results in a successful login.
In CSM from the settings tab, under system settings, software acquisition, scroll down to the list of userids/email addresses and click actions for your userid then edit and enter the same password that successfully logged into support.broadcom.com. Enter a second time to confirm then scroll to the end of the screen and click apply to save the change.
Note that this password can not be reset within CSM. A reset can only be done from support.broadcom.com.