CA CSM can not authenticate your CA Support Online Account

Products

• CIS
• COMMON SERVICES FOR Z/OS
• 90S SERVICES
• DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS
• COMMON PRODUCT SERVICES COMPONENT
• Common Services
• CA ECOMETER SERVER COMPONENT FOC
• Easytrieve Report Generator for Common Services
• INFOCAI MAINTENANCE
• IPC
• UNICENTER JCLCHECK COMMON COMPONENT
• LDAP SERVER FOR Z/OS
• Mainframe VM Product Manager
• CHORUS SOFTWARE MANAGER
• CA ON DEMAND PORTAL
• CA Service Desk Manager - Unified Self Service
• PAM CLIENT FOR LINUX ON MAINFRAME
• MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME
• GRAPHICAL MANAGEMENT INTERFACE
• WEB ADMINISTRATOR FOR TOP SECRET
• Xpertware
• MF - MISC OLD CODES
• SERVICE ASSURE
• GENERIC UNISERVICE FOR CICS
• GENERIC UNISERVICE II
• Output Management Web Viewer

Issue/Introduction

Downloads in CA CSM is failing with "CA CSM can not authenticate your CA Support Online Account". 

Environment

Release : 6.0

Component : CA MICS BASE SET

Resolution

Login to support.broadcon.com and note the password that results in a successful login.

In CSM from the settings tab, under system settings, software acquisition, scroll down to the list of userids/email addresses and click actions for your userid then edit and enter the same password that successfully logged into support.broadcom.com. Enter a second time to confirm then scroll to the end of the screen and click apply to save the change.
 
Note that this password can not be reset within CSM. A reset can only be done from support.broadcom.com.