IM Console - probe configuration produces Error while fetching user interface from central archive - Raw Configure opens instead

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I deleted all the contents from archive and transferred packages from primary hub distsrv to this hub. Now probes are listing but all users are having issues  opening probe with error,

Checked all the steps mentioned in the article, no luck

https://knowledge.broadcom.com/external/article?articleId=34651

Environment

Release: Any
Component: distsrv

Resolution

We were able to determine that the _conf.exe file is not always downloading correctly.

We suspect this is because of anti-virus scanning, Carbon Black.

The files normally get downloaded to the user's %TEMP% or %TMP% folder.

The security software may be scanning that folder.

Since the Nimsoft folder is omitted from the scan, we can do the following.

For each user's profile, we can modify the environment variables for the user (not the system)

TEMP=C:\Program Files (x86)\Nimsoft\util
TMP=C:\Program Files (x86)\Nimsoft\util

Alternatively, you can use a batch file to launch the IM console:

set TEMP=C:\Program Files (x86)\Nimsoft\util
set TMP=C:\Program Files (x86)\Nimsoft\util
"C:\Program Files (x86)\Nimsoft\bin\NimBUSManager.exe"

Additional Information

Process flow:

The Infrastructure Manager console makes a call to the "distsrv" probe for the probe you are trying to open.

This is on the archive of the hub you are connected to with IM.

The "distsrv" looks for the probe archive package for a GUI (<probe_name>_conf.exe).

It then transfers this back to the IM and puts it in the %temp% folder. T

Next, the IM console makes a call ot get the .cfg for the probe and it is passed to the .exe for the probe to display.