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Failed API login Attempts for Deactivated or Deleted CloudSOC Sysadmin

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Article ID: 189427

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Updated On:

Products

CASB Security Advanced CASB Security Premium CASB Security Standard CASB Securlet SAAS With DLP-CDS

Issue/Introduction

API login failed during scan filter update.

Error as seen in CloudSOC history and or Investigate (redacted content):


Cause

CloudSOC Sysadmin was deactivated or deleted.

Environment

Release :CASB 3.121 and older

Component : Content Inspection External DLP.

Resolution

Deactivate and reactivate the DLP connector with an active Sysadmin. See the attached document for steps.

Additional Information

This issue is being evaluated by Broadcom Engineering for possible code changes to fix or supress the message.

Attachments

1587681005789__reactivate EXTDLP.docx get_app