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Performance Management reports against ADA Network item group shows wrong network items

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Article ID: 189404

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Updated On:

Products

CA Application Delivery Analysis MTP (NetQoS / ADA) CA Application Delivery Analysis (NetQoS / ADA)

Issue/Introduction

Top Performance Map by Network dashboard based on the ADA data source should be filtered on a group we have defined but instead it is showing all networks.

Cause

Possible cause was restoration of older ADA super, or Performance Management netqosportal, mysql DBs with older group ID mappings.

As a result calls for groups to ADA included group IDs not known to ADA.

When ADA receives this unknown group ID it responds by default with the group representing all items.

The result is a report in Performance Management containing all Network items instead of the expected limited items per Group selected.

Environment

Release : 11.0

Component : NQPRFC

Resolution

No real root cause is able to be determined. Possible cause suggested by engineering is load of ADA or PC mysql DB with older group ID's that mixed up the results seen in reports.

Possible fix provided to test against primary group of networks that raised this issue. If fix worked had method to apply fix globally to all ADA groups to ensure any unknown broken groups were fixed.

Before testing that fix a decision was made by the customer to resolve the issue via rebuilding of the affected groups manually.