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Class is undefined error messages showing up

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Article ID: 189369

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Updated On:

Products

SITEMINDER

Issue/Introduction

"Class is undefined" error messages are returned when running XPS tools.  However, our CA SSO infrastructure seems to be working correctly.

$ XPSSweeper 

[XPSSweeper - XPS Version 12.8.0200.1992]

Log output: /opt/CA/siteminder/log/XPSSweeper.2020-03-28_145654.log

Initializing XPS, please wait...

(ERROR) : [sm-xpsxps-00270] Class 167830877 is undefined.

(ERROR) : [sm-xpsxps-00270] Class 1182600721 is undefined.

(ERROR) : [sm-xpsxps-00270] Class 167830877 is undefined.

Environment

Release : 12.8.x

 

Resolution

NOTE: Before taking any actions, generate an LDIF back-up of the Policy Store as well as an XPSExport of the Policy Store

1) Launch JExplorer

2) Connect to the Policy Store instance

3) Browse to:

<PolicyStore_Insatnce>,OU=netegrity,OU=SiteMinder,OU=PolicyServer4

4) Locate the OID's in which
(ObjectClass=167830877)
(ObjectClass=1182600721)
(ObjectClass=167830877 )


5) Delete the objects which contain these ObjectClass numbers

6) Restart the Policy Server