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ICDX 1.4 - CloudSOC collector crashing

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Article ID: 189367

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Updated On:

Products

ICDx

Issue/Introduction

ICDX 1.4 - CloudSOC collector crashes and there is no way to restart it.

Errors:
2020-04-10 13:15:09,962 [shutdown] ERROR com.symantec.lib.app.SimpleModule - CloudSOC Module - Terminating application with exit status 1 due to: Attempt to save marker with no data

Resolution

Please contact Broadcom Support

Attachments

1587650575608__cloudsoc_col_dx-3.7.20-756.tar.gz get_app