ICDX 1.4 - CloudSOC collector crashing

Products

• ICDx

Issue/Introduction

ICDX 1.4 - CloudSOC collector crashes and there is no way to restart it.

Errors:
2020-04-10 13:15:09,962 [shutdown] ERROR com.symantec.lib.app.SimpleModule - CloudSOC Module - Terminating application with exit status 1 due to: Attempt to save marker with no data

Resolution

Please contact Broadcom Support