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Spectrum Notifier sending out old alarms

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Article ID: 189361

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

The primary SpectroSERVER was stopped and the secondary SS took over. We have seen instances in which the AlarmNotifier will send old alarms when connected to the secondary SS but usually when the primary SS starts back up.

Cause

There is a timing issue in the code with the way the connection to the Notifier connects to the SpectroSERVERs.

Environment

Release : 10.3, 10.4

Component : Spectrum Core / SpectroSERVER

Resolution

This is scheduled to be resolved by NetOps 20.2.10 (aka Spectrum 10.4.3.1) and above once released.  You will need to modify your Notifier .alarmrc file and add the following entry and restart your AlarmNotifier process:

ALARM_DELAY_THRESHOLD_CONFIG=TRUE