Upgrade from UIM 8.51 to 9.02 failed ith an error on the java_jre
Article ID: 189306
Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
Issue/Introduction
Attempting to upgrade our UIM to v9.0.2 from 8.5x, prior to the upgrade of v20.1.
All checks passed, install completed OK... but during the "Starting UIM Server" step of installer received an error (will provide error log 'uimserver_ia_install.log'.
From the installer logs we saw the following:
2020-04-22 09:26:37,440 INFO impl.UIMServerConfigureController:distributePackageDistsrv:3232 [Thread-33] - ENTER: strPkg: java_jre
2020-04-22 09:26:37,440 DEBUG probe.DistsrvController:distributePackageSynchronous:563 [Thread-33] - preparing job_add request for job_id: java_jre-1587565597440, job_description: NMS installation, pkg: java_jre, version: null
2020-04-22 09:26:37,440 DEBUG pds.PDSController:sendPDSWithAddr:133 [Thread-33] - Sending 'job_add' with sid: ld..., timeout: 120000
2020-04-22 09:26:37,456 ERROR impl.UIMServerConfigureController:run:547 [Thread-33] - NimException caught
(4) not found, Received status (4) on response (for sendRcv) for cmd = 'job_add' name = 'null'
All checks passed, install completed OK... but during the "Starting UIM Server" step of installer received an error (will provide error log 'uimserver_ia_install.log'.
From the installer logs we saw the following:
2020-04-22 09:26:37,440 INFO impl.UIMServerConfigureController:distributePackageDistsrv:3232 [Thread-33] - ENTER: strPkg: java_jre
2020-04-22 09:26:37,440 DEBUG probe.DistsrvController:distributePackageSynchronous:563 [Thread-33] - preparing job_add request for job_id: java_jre-1587565597440, job_description: NMS installation, pkg: java_jre, version: null
2020-04-22 09:26:37,440 DEBUG pds.PDSController:sendPDSWithAddr:133 [Thread-33] - Sending 'job_add' with sid: ld..., timeout: 120000
2020-04-22 09:26:37,456 ERROR impl.UIMServerConfigureController:run:547 [Thread-33] - NimException caught
(4) not found, Received status (4) on response (for sendRcv) for cmd = 'job_add' name = 'null'
Environment
UIM 9.x,20.x
Cause
There were corrupt archive packages in the <nimsoft>\archive directory
From the distsrv log:
Line 1559: Apr 22 09:26:35:166 [5908] distsrv: unzip successful for: D:\Program Files (x86)\Nimsoft/archive/java_jre.zip
Line 1564: Apr 22 09:26:35:166 [5908] distsrv: Checksum not correct for D:\Program Files (x86)\Nimsoft/archive/java_jre.zip
Line 1566: Apr 22 09:26:35:166 [5908] distsrv: unzip successful for: D:\Program Files (x86)\Nimsoft/archive/java_jre_stand_alone_1.72.zip
Line 1571: Apr 22 09:26:35:166 [5908] distsrv: Checksum not correct for D:\Program Files (x86)\Nimsoft/archive/java_jre_stand_alone_1.72.zip
From the distsrv log:
Line 1559: Apr 22 09:26:35:166 [5908] distsrv: unzip successful for: D:\Program Files (x86)\Nimsoft/archive/java_jre.zip
Line 1564: Apr 22 09:26:35:166 [5908] distsrv: Checksum not correct for D:\Program Files (x86)\Nimsoft/archive/java_jre.zip
Line 1566: Apr 22 09:26:35:166 [5908] distsrv: unzip successful for: D:\Program Files (x86)\Nimsoft/archive/java_jre_stand_alone_1.72.zip
Line 1571: Apr 22 09:26:35:166 [5908] distsrv: Checksum not correct for D:\Program Files (x86)\Nimsoft/archive/java_jre_stand_alone_1.72.zip
Resolution
Make sure that all forwarding is disabled on the distsrv probe.
Stop the robot service
rename the <nimsoft>\archive folder on the primary hub to <nimsoft>\archive old
create a new directory called <nimsoft>\archive
Start the robot service
run the installer.
Stop the robot service
rename the <nimsoft>\archive folder on the primary hub to <nimsoft>\archive old
create a new directory called <nimsoft>\archive
Start the robot service
run the installer.
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