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Upgrade from UIM 8.51 to 9.02 failes with a license errors.

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Article ID: 189301

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Attempting to upgrade our UIM to v9.0.2 from 8.5x, prior to the upgrade of v20.1.
All checks passed, install completed OK... but during the "Starting UIM Server" step of installer we received an error (will provide error log 'uimserver_ia_install.log'.
from the logs we see the following error:

Line 75650: lax.nl.env.exact_case.HAB_LICENSE=accept
 Line 75654: lax.nl.env.exact_case.HAB_BLDR_URL=http://plgsascs4324007.r1-core.r1.aig...
 Line 75689: lax.nl.env.HAB_BLDR_URL=http://plgsascs4324007.r1-core.r1.aig...
 Line 75706: lax.nl.env.HAB_LICENSE=accept
 Line 75770: lax.nl.env.HAB_ORIGIN=aig
 Line 75847: 2020-04-17 08:57:32,072 INFO  ia.UIMServerInitAction:initProbeLicenses:111 [main]  - setProvidedLicenseKeysNoDollar: [lax.nl.env.exact_case.HAB_LICENSE, lax.nl.env.HAB_LICENSE]
 Line 75847: 2020-04-17 08:57:32,072 INFO  ia.UIMServerInitAction:initProbeLicenses:111 [main]  - setProvidedLicenseKeysNoDollar: [lax.nl.env.exact_case.HAB_LICENSE, lax.nl.env.HAB_LICENSE]
 Line 75866: 2020-04-17 08:57:32,088 INFO  ia.UIMServerInitAction:initProbeLicenses:168 [main]  - license_key: lax.nl.env.exact_case.HAB_LICENSE, license_value: accept
 Line 75867: 2020-04-17 08:57:32,088 INFO  ia.UIMServerInitAction:initProbeLicenses:172 [main]  - Added probe license to license manager: lax.nl.env.exact_case.HAB_LICENSE
 Line 75868: 2020-04-17 08:57:32,088 INFO  ia.UIMServerInitAction:initProbeLicenses:168 [main]  - license_key: lax.nl.env.HAB_LICENSE, license_value: accept
 Line 75869: 2020-04-17 08:57:32,088 INFO  ia.UIMServerInitAction:initProbeLicenses:172 [main]  - Added probe license to license manager: lax.nl.env.HAB_LICENSE


2020-04-17 09:13:52,899 INFO  impl.UIMServerConfigureController:configureProbeLicenses:3487 [Thread-35]  - Successful addition of license to distsrv: SLM-QOS/Autogenerated/*/100/17-may-2020/THAT MYRA UP DEAF POT NEST
2020-04-17 09:13:52,899 DEBUG impl.UIMServerConfigureController:configureProbeLicenses:3480 [Thread-35]  - license: lax.nl.env.exact_case.HAB_LICENSE
2020-04-17 09:13:52,915 ERROR impl.UIMServerConfigureController:run:547 [Thread-35]  - NimException caught
(3) invalid argument, Received status (3) on response (for sendRcv) for cmd = 'license_add'

Cause

The client had 3 HAB_* environment variables setup that caused the installer to have a problem.

Environment

UIM 8.x, 8.x,20.x
Windows server

Resolution

Delete the all HAB_ environment variables and restart the server before running the installer.
HAB_BLDR_URL=http://plgsascs4324007.r1-core.r1.aig...
HAB_LICENSE=accept
HAB_ORIGIN=aig