CA Spectrum CAPC authentication failure during synchronization

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

CA Spectrum CAPC authentication failure during synchronization.

Environment

Release : 10.3.2

Component : Spectrum Core / SpectroSERVER

Cause

Check the /opt/CA/PerformanceCenter/DM/DMService.log on the CAPC system for any errors synchronizing with Spectrum One Click Server:

An error occurred during a sync request with data source [email protected]: additional info: enum.datasourceerror.DS_COMM_SSL_HANDSHAKE_FAILURE.  The following stack trace shows the context of the sync request:
com.ca.im.portal.api.services.interfaces.datasource.DataSourceOp$Exception: enum.datasourceerror.DS_COMM_SSL_HANDSHAKE_FAILURE
 at com.ca.im.portal.api.services.interfaces.datasource.DataSourceOp.throwIfFailed(DataSourceOp.java:112)
 at com.ca.im.portal.api.services.datasource.DataSourcePoll.poll(DataSourcePoll.java:84)
 at com.ca.im.portal.dm.productsync.PullSyncPhaseTask.pollDataSource(PullSyncPhaseTask.java:88)
 at com.ca.im.portal.dm.productsync.PullSyncPhaseTask.execute(PullSyncPhaseTask.java:65)
 at com.ca.im.portal.dm.productsync.SyncPhaseExecutor$MakeDSSyncPhaseCallable$1.call(SyncPhaseExecutor.java:101)
 at com.ca.im.portal.dm.productsync.SyncPhaseExecutor$MakeDSSyncPhaseCallable$1.call(SyncPhaseExecutor.java:94)
 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
 at java.lang.Thread.run(Thread.java:748)

Resolution

• The DS_COMM_SSL_HANDSHAKE_FAILURE errors in the DMService.log indicate an issue with the SSL Cerfificate on the One Click Server.
• Check the SSL Cert on the One Click Server and take action as appropriate.

Additional Information

How to Configure SSL and CAC Authentication