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Problems deploying a java agent on a jboss 7.1.1 with jdk 1.6

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Article ID: 189285

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

APM java agent (downloaded from APM SAAS) installed with JBoss 7.1.1 with JDK 1.6 in a Centos7

[ERROR] [IntroscopeAgent.IsengardMessaging] WebSocket Client caught io.netty.handler.codec.DecoderException: javax.net.ssl.SSLException: Received fatal alert: protocol_version

[WARN] [IntroscopeAgent.ConnectionThread] Failed to connect to the Introscope Enterprise Manager at <APMGW-SAAS>:443,com.wily.isengard.client.transport.websocket.SSLWebSocketFactory (io.netty.handler.codec.DecoderException:javax.net.ssl.SSLException: Received fatal alert: protocol_version).

[ERROR] [IntroscopeAgent.IsengardMessaging] WebSocket Client caught io.netty.handler.codec.DecoderException: javax.net.ssl.SSLException: Received fatal alert: protocol_version

[WARN] [IntroscopeAgent.ConnectionThread] Failed to connect to the Introscope Enterprise Manager at <APMGW-SAAS>:443,com.wily.isengard.postofficehub.link.net.HttpsTunnelingSocketFactory (com.wily.isengard.postofficehub.link.http.client.HTTPNotRunningException:The HTTP Tunneling server cannot be reached at: https://<APMGW-SAAS>:443/em/transport/services/IsengardHttpTunnelingService: Error when connecting to tunneling server: status=-1).

Environment

Release : 11.1.3

Component : APM Agents

Resolution

Use the following workaround:

1- download the Cloud Proxy from APM SAAS download page.
2- install Cloud Proxy on a machine.
3- connect APM agent to Cloud Proxy as we connected to a local EM of version 10.7
4- agent should use the same connection that agent use connecting to a local EM of version 10.7

Review following for Cloud Proxy setup and details:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/dx-apm-saas/SaaS/implementing-agents/migrate-agents-using-cloud-proxy.html