Emailgtw probe not responding

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Here emailgtw probe is not responding and getting the below message:-

 emailgtw: nimSession - failed to connect session to 10.58.75.114:48002, error code 10061
 emailgtw: nimSession (10.58.75.114,48002) failed

Environment

UIM 9.02
Emailgtw 2.84

Resolution

Please need to check the below step:-

you can do a manual check from the machine where you're running the emailgtw probe, using telnet <your_mail_server> 25. 

Telnet to port 25 to test SMTP communication 

NOTE: Press ENTER after you type each line. 

1. Start a Telnet session by using the following command: 

telnet <mail_server> 25 

You will receive a response similar to this: 
220 <hostname> -- Server ESMTP <(Sun Java System Messaging Server 6.2> -6.01 (built Apr 3 2006)) 

2. Begin communication by typing the following command: 

HELO 

You receive the following response: 
250 <hostname> Hello [ip_address] , Pleased to meet you 

Type the following command to tell the Gateway whom the message is from: 

MAIL FROM:<[email protected]> 
You receive the following response: 
250 Requested mail action okay, completed 

3. Type the following command to tell the DMS whom the message is to (use a valid Microsoft Exchange recipient's SMTP address). 

RCPT TO:<[email protected]> 
You receive the following response: 
250 Requested mail action okay, completed 

4. Type the following command to tell the GATEWAY that you are ready to send data: 

DATA 
You receive the following response: 
354 Start mail input; end with <CRLF>.<CRLF> 

5. Type the following command to add a subject line: 
Subject: test message 

Press ENTER two times. You will not see a response from this command. 

6. Type the following command to add a message body text: 

This is a test message. 

You will not see a response from this command. 

7. Type a period at the next blank line, and then press the ENTER key. 

You receive the following response if its successful: 
250 Requested mail action okay, completed 

8. Close the connection by typing the following command: 

QUIT