After migration from CA Service Management 17.0 to 17.2 deleting "Approval Process Templates" as role "Knowledge Manager" is not possible anymore. No error message is shown on GUI.
Steps to reproduce the issue:
1. Login into CA Service Desk with "Knowledge Manager" role.
2. Click on "Administration" tab
3. Select "Approval Process Manager" and "Approval Process Templates" from menu.
4. Select any template from the list, make a right click and select "Delete".
5. Commit to delete the selected "Approval Process Template" by pressing OK button.
6. The "Approval Process Template" selected is not deleted and using browser debug you can see error: ""AHD04482: Security setting prevents this operation."
NOTE: Checking the role "Knowledge Manager", it has access level "Function Access - administration" of "View". When changing the access level from "View" to "Modify", user is able to delete selected "Approval Process Template"
NOTE: Also, rejecting a KD document with roles 'Level 2 Analyst' or 'Knowledge Analyst" is not possible anymore. After migration, only roles with access level "Function Access - administration" of "Modify" are able to Reject a Knowledge Document without error.
Release : 17.2
Component : SERVICE DESK MANAGER