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The Windows Agent does not start

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Article ID: 189210

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

The Windows Agent does not start with the following error message in the Service Manager:

20200414/104203.503 - U00022008 Could not start process 'casplda02'. Error Code '193'.
20200414/105830.615 - U00022019 Client statement: process 'casplda02' should be started.


Also, if you double click on UCXJWX6.EXE, a pop up error message saying that this application is not compatible with the server.

Environment

Release : 12.x

Component : AUTOMATION ENGINE, Windows Agent

Cause

Possible causes

1) The issue could be related to the permission of the user who started the agent.

2) It could be a corrupted installation package of the Windows agent.



Resolution

-Please download again the installation package of the Windows agent

-Please make sure that the Windows system user who starts the Service Manager has the following Windows system permission:
  • Act as part of the operating system
  • Adjust memory quotas for a process
  • Allow log on locally
  • Back up files and directories **)
  • Logon as batch job *)
  • Logon as service
  • Replace a process level token
  • Restore files and directories