The Windows Agent does not start
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The Windows Agent does not start


Article ID: 189210


Updated On:


CA Automic Workload Automation - Automation Engine


The Windows Agent does not start with the following error message in the Service Manager:

20200414/104203.503 - U00022008 Could not start process 'win01'. Error Code '193'.
20200414/105830.615 - U00022019 Client statement: process 'win01' should be started.

Also, if you double click on UCXJWX6.EXE, a pop up error message saying that this application is not compatible with the server.


Release : 12.x

Component : AUTOMATION ENGINE, Windows Agent


Possible causes

1) The issue could be related to the permission of the user who started the agent.

2) It could be a corrupted installation package of the Windows agent.


-Please download again the installation package of the Windows agent

-Please make sure that the Windows system user who starts the Service Manager has the following Windows system permission:

  • Act as part of the operating system
  • Adjust memory quotas for a process
  • Allow log on locally
  • Back up files and directories 
  • Logon as batch job
  • Logon as service
  • Replace a process level token
  • Restore files and directories