The difference between a software and an appliance GW is the form factor. A software GW form factor involves standing up a supported OS and installing the software and other necessary components to run a gateway.
An appliance GW form factor involves deploying an OVA on VMWare that contains the necessary components to run a gateway.
If you sign into the GW server using the 'ssgconfig' user, then it is an appliance GW. Otherwise, it is a software GW.