Auditing administrator's changes in SAAS

Products

• Clarity PPM SaaS

Issue/Introduction

We, as the system integrators, do not have access to the console nor direct access to the database. Broadcom performs all such activities because this is a SaaS model. When Broadcom makes changes to the database (or when any database changes are made) – where is the following information tracked: who made changes, what changes were made, and timestamp of changes?

Environment

Release : All Supported Clarity releases on SAAS 

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Resolution

At this time there is no such log for the SAAS administrators making any changes.
This said, we do not make any changes without contacting the Primary Support Contact (PSC) for approval. So you would have the updates on any changes we requested to do.