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Business Unit Values are corrupted after import

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Article ID: 189159

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Updated On:

Products

CA Service Catalog

Issue/Introduction

If exported Events from BU (BU1) will be imported to another server with a different BU (BU2) and the BU Display Name is the same, then some values will be corrupted after import.

Cause

Root Cause: 

1. Export an existing BU and note the BU Name for example 'ABC' and the Display Name "XXXXX" along with the path in the file"...procDefName=/<BU>/SRF/<OfferingName>"
2. Update the BU name same as identified in the XML as above step
3. Click Save
4. Import the XML Object Type: Event
5. Go to Administration Tab - 'Events-Rules-Actions' - "Request/Subscription Item Change"
6. Open the new Rule imported "XXXX" as above step 4
7. Note the Rule Details section i.e "Start Request Form" you see <your BU>, instead of "ABC"

Environment

Release : 17.2

Component : CA SERVICE CATALOG

Resolution

WORK AROUND
-------------------------

Issue is noted when the BU name is replica of the XML file BU name used for the Import. Follow below steps to avoid corruption.

1. Login to catalog
2. Go to Administration Tab - Business Units
3. Click Edit on the BU which is part of the imported XML
4. Update the 'Business Unit Login ID' and 'Business Unit Name' temporarily.
5. Complete the Export
6. Revert the BU changed done in Step 4.