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Article ID: 189147
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Updated On:
Issue/Introduction
My SSO configuration was changed therefore I need reconfigure the SSO configuration PPM SaaS side with these new parameters, how can I proceed?
Environment
Release : 15.4.1
Component : CA PPM SAAS OPERATIONS SSO
Resolution
For each environment (instance) that do you want update the SSO parameters configured, do you need open a case with Broadcom Support with these bellow information on it.
•Environment url: <https://cppm1111-dev.ondemand.ca.com>
•Clarity Version: <Build#>
•PSC Approval: <The approval for this request from PSC (Primary Support Contact) be explicit on this case (e-mail, screenshot)>
•Down Time Required: <Yes, it is only for you information>
•Lead time: 48 hrs (minimal)
•METADATA file: <upload it into the new case opened>
NOTE: These procedure is exclusive for if you already had a SSO configured with the SaaS PPM environment.