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How can I get access for a new PPM Saas environment or reset the instance Admin password?

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Article ID: 189143

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

How can I get access for a new PPM Saas environment? Can I reset the Admin PPM user password for a specific SaaS environment?

Environment

Release : 15.6

Component : CLARITY PPM SAAS OPERATIONS USER MANAGEMENT

Resolution

For each environment (instance) that do you request a new credentials, do you need open a case with Broadcom Support with these below information on it.

•Environment URL(s) – 
 <https://cppm1111.ondemand.ca.com> or <https://cppm1111-test.ondemand.ca.com>
•Email address to whom the Clarity administrator access should be granted


NOTE: If do you need reset the Admin PPM for any instance, you need follow the same procedure.