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SAP Agent is unable to run jobs

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Article ID: 189137

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

SAP Agent is unable to process jobs. Logs show that it ends normally even though jobs are not being processed.

Cause

Error seen in Agent Log

20200420/062301.376 - U02004172 Error while calling function module 'RFC_SYSTEM_INFO'.
20200420/062301.376 - Initialization of repository destination BID_E 030UC4_USER 4535503eb6fa7c5d9 failed: Password logon no longer possible - too many failed attempts on 172.25.49.82 sysnr 00

Environment

Release : 12.2.4

Component : AUTOMATION ENGINE

Resolution

The SAP user (on the SAP side) may locked and require a reset to the user password.

Resetting the AE user will not resolve this issue.