CA WA Agent for i5/OS (AS/400) does not start

Products

• Workload Automation Agent

Issue/Introduction

After an upgrade or newly installed agent does not start up in i5 (AS/400) OS.

Cause

Check if the correct JRE is used to install or upgrade.  The i5/OS Agent can only use 32 bit JRE.  If 64 bit JRE is used, then agent will install and upgrade but does not up.

Environment

Release : 11.4/11.5

Component : WA Agent for i5/OS (AS/400)

Resolution

Remove the Agent and re-install the agent using 32 bit JRE.

Steps to install / upgr

Set JAVA_HOME
E.g.
JAVA_HOME=/QOpensSys/QIBM/ProdData/JavaVM/jdk80/32bit/jre

export JAVA_HOME

Run this command:

java -jar setup.jar

Additional Information

The existing agent JRE references can changed in these locations:
1. cybAgent
2. cybAgent.x
3. Agentparm.txt
4. The jre link in the agent directory.  Delete the old link and recreate a new link pointing to 32 JRE.

Note: It is not recommended to update the cybAgent files manually.  It is recommended to re-install the agent.