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LLAWP process is stooping

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Article ID: 189060

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction


We're running a Web Agent and this one stop on its own and shows

messages :

    [9936/2384][Sat Mar 14 2020
    16:27:27][CSmResourceManager.cpp:158][WARNING][sm-AgentFramework-00480]
    HLA: Missing resource data.

    [9936/9372][Sat Mar 14 2020
    18:49:47][CSmHighLevelAgent.cpp:205][INFO][sm-AgentFramework-00390]
    HLA: Stopping.

    [9936/9372][Sat Mar 14 2020
    18:49:47][SmPlugin.cpp:103][INFO][sm-AgentFramework-00180] Agent
    Framework plug-in 'SM_WAF_HTTP_PLUGIN' shutdown.

    [9936/9372][Sat Mar 14 2020
    18:49:47][SmAgentAPI.cpp:1706][INFO][sm-AgentFunc-00040] Agent API
    has been released.

    [9020/5712][Sat Mar 14 2020
    18:50:07][LLAWorkerProcess.cpp:1962][INFO][sm-AgentFramework-00690]
    LLAWP: Stopping.

    [9020/5712][Sat Mar 14 2020
    18:50:07][SmAgentAPI.cpp:1706][INFO][sm-AgentFunc-00040] Agent API
    has been released.

    [9020/8756][Sat Mar 14 2020
    18:50:07][LLAWPMsgBus.cpp:502][INFO][sm-AgentFramework-00670] LLAWP:
    Message bus stopped.

    [9020/11596][Sat Mar 14 2020
    18:50:07][LLAWPLogQ.cpp:724][INFO][sm-AgentFramework-00600] LLAWP:
    Logging stopped.

How can we fix this ?

Environment


Web Agent 12.52SP1CR09 on IIS 8.5 on Windows 2012R2

Resolution

Follow instructions from 

  Resolve - IIS - A Worker Process Has Requested A Recycle Issue
  https://www.c-sharpcorner.com/blogs/resolve-iis-a-worker-process-has-requested-a-recycle-issue

To resolve this issue, either remove the automatic recycle or change
it to a specific time such as 12 AM, depending on your requirement.