SMCONSOLE not working

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On Agents (SiteMinder)
• CA Single Sign On Federation (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• SITEMINDER

Issue/Introduction

The SMCONSOLE in the environment is not working, it has worked in past like a month ago so that we could make changes but now to implement the HA changes.

we are not able to start the smconsole. The command is giving JAVA error. It says

Exception in thread "main" java.lang.NoClassDefFoundError: com/ca/smi18n/Smi18n at com.netegrity.sm.admin.util.I18N.init (I18N.java:55)

SiteMinder Policy Server Version: Version: 12.8; Update: 02.00; Build: 1992; CR: 00;
Policy Server O/S: Redhat Linux 6
JDK : 1.8.0_202-amd64 (Oracle)

Environment

Release : 12.8

Component : SITEMINDER -WEB AGENT FOR APACHE

Resolution

The “jars” directory was missing from the server and we are able to identify from the logs. 

Copied the jars from the other server and post that the console is working fine.