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Refresh cache does not work after uploading untrusted ip

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Article ID: 189056

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Updated On:

Products

CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort) CA Strong Authentication CA Rapid App Security CA Risk Authentication CA Advanced Authentication

Issue/Introduction

using an org administrator account. uploaded a untrusted ip file with append method successfully. Then I migrated production successfully. After that I refresh system cache to make it work.

After refreshing cache, the web service suddenly does provide any suggestion like below.

                <rf11:matchedRuleMnemonic></rf11:matchedRuleMnemonic>
                <rf11:ruleAnnotation></rf11:ruleAnnotation>
 

 

Why?

Environment

Release : 9.1

Component : RiskMinder(Arcot RiskFort)

Cause

There is an error that happens on riskminder instance that we don't use it anymore. 
How to remove the old riskminder instance?

Resolution

01. Stop AA service

02. run the following sql in DB.
delete from arrfinstances;
delete from arwfinstances;
delete from arrfprotocolregistry where instanceid != 'DEFAULTID';
delete from arwfprotocolconfiguration where instanceid != 'DefaultInstance';
commit;

03. restart service.