Installation inventory module incorrectly reports the MS Windows partial installation key

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Installation inventory module incorrectly reports the MS Windows partial installation key, while the License Information inventory module shows correctly the partial installation key.

Here are 2 screenshots showing the problem

1. license inventory correctly shows the OS partial installation key from the License Information inventory.

2. license installation incorrectly shows the OS partial key in the Installation inventory, showing instead the MS Project partial installation key.

The client automation agent is running 14.0 SP2.

The issue was noticed on more than 1 agent though, it's enough to have more than 1 Microsoft licensed product (OS and Office are usually installed on all agents).

Issue appears after installing second Microsoft product like Office on agent machine

Reproduce steps
========================


Scenario 1 : Before Second Microsoft product installation screenshots. We can see both partial key and key has same ending 2YT43

Scenario 2 : After Installing the MS office 2013 on agent machine and running the inventory.

 

Environment

Release : 14.0 SP2 Agent

Component : CLARITY CLIENT AUTOMATION.

Resolution

Please Open a Ticket with Support and Request Test Fix.

T6FP033 (INCORRECT LICENSE KEY FOR INSTAL)