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Emails not delivered or delayed after the change in the SMTP server in SAAS

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Article ID: 189050

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Noticing significant delay (or not receiving emails) from the Clarity SaaS application after the SMTP change. What can we do?

Environment

Release : All Supported Clarity releases on SAAS

Component : CA PPM SAAS APPLICATION

Resolution

At times email are not accepted or delayed due to throttling or rate limited applied or lack of whitelisting on the email servers for the recipient domain - either due to amount of email volume from sender or source IP.

Clairty PPM SaaS emails are sent out with the IP addresses below so please make sure that your IT team (with help from Microsoft Support when appropriate) whitelists and increased email limits (or disable throttling) when appropriate to the IP addresses below:

DNS Record: o5.mgw.saas.broadcom.com 149.72.28.156

DNS Record: o16.mgw.saas.broadcom.com 149.72.232.13

Additional Information

The original notice for the change of the SMTP service is attached as PDF

Attachments

1587319777816__Clarity PPM SaaS Service Announcement - Change in Sub-Contractor for SMTP Services.pdf get_app