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Agile Central Sync Error - Task could not be synced due to error : 500 api.internalError

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Article ID: 189042

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

  • One or more projects are throwing the following error when attempting to synchronize from Rally to Clarity:

Task could not be synced due to error : 500 api.internalError

class java.lang.String cannot be cast to class java.lang.Number (java.lang.String and java.lang.Number are in module java.base of loader 'bootstrap')

Cause

This issue is caused by DE54617

Environment

Release : 15.6.1, 15.7.1

Component : CA PPM SAAS RALLY

Resolution

  • This issue is fixed as part of DE55120,which is patched in 15.7.1.3 and also targeted to be patched in 15.8.1.1 
  • See 190169 for more details on this related issue.

Additional Information

See KB: 141061 for tips on how to optimize use of Self Service for Clarity