We see that some CEM incidents will display the "WORKSTATION / WEBVIEW" link, but similar other CEM incidents are not showing "WORKSTATION / WEBVIEW" link.
Environment
Release : 10.7.0
Component : APM CEM
Resolution
This is normal and this is working as designed. This is not a CEM issue.
The CEM incident will display the "WORKSTATION / WEBVIEW" link if there is trace transaction on agent side for that incident.
It is normal for the same / similar CEM incident to not show the "WORKSTATION / WEBVIEW" link, as there is no trace transaction on agent side for that incident.