WORKSTATION / WEBVIEW link in CEM UI

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

We see that some CEM incidents will display the "WORKSTATION / WEBVIEW" link, but similar other CEM incidents are not showing "WORKSTATION / WEBVIEW" link.

Environment

Release : 10.7.0

Component : APM CEM

Resolution

This is normal and this is working as designed. This is not a CEM issue.

The CEM incident will display the "WORKSTATION / WEBVIEW" link if there is trace transaction on agent side for that incident.

It is normal for the same / similar CEM incident to not show the "WORKSTATION / WEBVIEW" link, as there is no trace transaction on agent side for that incident.