CA Web Viewer 12.1 Hangs after upgrade to Tomcat 9.0.31

Products

• Output Management Web Viewer

Issue/Introduction

CA Web Viewer 12.1 hangs after upgrade to Tomcat 9.0.31. Able to use Web Viewer on an unsecured port. Not the case on a secured port.

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

Edit the server.xml file and change the protocol for the secured connector to the http11.nio2 protocol.