After upgrading Service Catalog from 17.1 to 17.3 there are some pages that are not available since the user is immendiately logged out
Article ID: 189005
CA Service Catalog
After upgrading Service Catalog from 17.1 to 17.3 there are some pages that are not available since the user is immendiately logged out.
There are no errors in the logs referencing this problem. At most the web developer tools will show messages similar to HTTP status 404 - Not Found
Using the web developer tools of the browser found that the issue was caused by an additional folder in the USM_HOME/view/webapps directory.
Only the ROOT and USM directories can exist on the webapps directory.
Release : 17.1
Component : CA SERVICE CATALOG
1. Stop the Service Catalog service 2. Move any additional folders created in this directory to a path outside of the Service Catalog instalation directory 3. Then delete the contents of the folders usm_home/view/temp usm_home/view/translets usm_home/view/work 4. Start the Service Catalog service