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Clarity PPM - Idea Category isn't displaying all values in New UX

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Article ID: 189000

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

I have configured mapping for specific Idea Types to be linked to Idea Categories. In the New UX, under ideas, Idea Category has a strange behavior. It will display all values based on what is mapped, except for one Idea Type's associated Categories. For this single Idea Category it will display nothing. This problem doesn't exist in the classic view.

Environment

Release : 15.7.1

Component : CA PPM SAAS APPLICATION

Resolution

The ID of one of Idea Categories had a special character, which prevents the list from displaying.
An example of an invalid character might be "(" or "/". Other characters may introduce a similar behavior.