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Can the CA Service Management Administration component be uninstalled?

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Article ID: 188993

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Updated On:

Products

CA Service Catalog

Issue/Introduction

Can CA Service Management Administration be uninstalled? What are the effects?

Environment

Release : 17.2

Component : CA SERVICE CATALOG

Resolution

Note: The following steps are unsupported.

CA Service Management Administration provides a set of administrative offerings in a CASM solution, which will enable administrator to place a request for those offerings.For Ex:Add User is one of the offerings from CASM Admin,while admin places a request for that offering it will automatically add user in SDM,Catalog. Precisely CASMAdmin is used in solution environment to perform administrative tasks from a single location.

If the business is not using those offerings,they can make those offering under CA Service Management Administration and CA Service Management Dashboards folders as Unavailable and there will be no functional loss.

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/administering/administering-ca-service-management/administrative-service-offerings.html

Steps to follow if not using CASM Administration:

1. Uninstall the CASMAdmin from Uninstall Programs.
It may leave a few of the artifacts in the installation directory.
2. Restart the machine and manually delete those folders.
3. Login to Catalog, Navigate to Catalog >> Service Offerings, Look for Service Management Administration folder & Service Management Dashboards folders, 
Provide the Unavailable After​​​​​​​ date as today's current date (for example, 4/17/2020) and Save

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