Edit dashboard screen blank when editing a dashboard

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

I am not able to open the "Edit Dashboard" of a particular dashboard. I am able to edit other dashboards. There is no problem with the access, as i am logging in using Admin account.

It is showing as blank.

The following error is in PCService.log:

ERROR | qtp22970671-2250291 | 2020-04-14 16:38:08,424 | com.ca.im.portal.render.desktop.BaseRenderer
| Error including JSPs:
org.apache.jasper.JasperException: An exception occurred processing JSP page /_pagebuilder.jsp at line 107

104: reportTitle = reportTitle + " " + renderer.getMessage("renderer.PageBuilderRenderer.copy");
105: }
106: layoutID = pageBuilderTrait.getLayoutID();
107: pageViewList = renderer.getSortedViewList();
108: }
109: %>
110:

Stacktrace:
at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:574)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:476)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:396)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:340)
at org.eclipse.jetty.jsp.JettyJspServlet.service(JettyJspServlet.java:107)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821)

...

Caused by: java.util.NoSuchElementException: Property missing: Panel/Pane
at com.ca.im.portal.services.model.ModelPropertyLevelsImpl.getUnder(ModelPropertyLevelsImpl.java:194)
at com.ca.im.portal.services.model.ModelPropertyLevelsImpl.get(ModelPropertyLevelsImpl.java:185)
at com.ca.im.portal.render.desktop.PageBuilderRenderer$1.compare(PageBuilderRenderer.java:314)
at com.ca.im.portal.render.desktop.PageBuilderRenderer$1.compare(PageBuilderRenderer.java:309)
at java.util.TimSort.countRunAndMakeAscending(TimSort.java:355)
at java.util.TimSort.sort(TimSort.java:220)
at java.util.Arrays.sort(Arrays.java:1512)
at java.util.ArrayList.sort(ArrayList.java:1454)
at java.util.Collections.sort(Collections.java:175)
at com.ca.im.portal.render.desktop.PageBuilderRenderer.getSortedViewList(PageBuilderRenderer.java:308)
at org.apache.jsp._005fpagebuilder_jsp._jspService(_005fpagebuilder_jsp.java:206)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:438)

Environment

Release :CAPM 3.x

Resolution

To quickly get past this simply delete and recreate the dashboard as it has been corrupted:

If you would prefer not to do that then please open a support case as the dashboard will need to be recovered. The following should be included when you open the support case:

A CAPC remote engineer
The full URL of the dashboard in question before you attempt to edit it

Additional Information

Remote engineer documentation: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/troubleshooting/unable-to-resolve-issue.html