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Edit dashboard screen blank when editing a dashboard

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Article ID: 188978

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

I am not able to open the "Edit Dashboard" of a particular dashboard. I am able to edit other dashboards. There is no problem with the access, as i am logging in using Admin account.

It is showing as blank.

The following error is in PCService.log:

ERROR | qtp22970671-2250291      | 2020-04-14 16:38:08,424 | com.ca.im.portal.render.desktop.BaseRenderer                     
      | Error including JSPs: 
org.apache.jasper.JasperException: An exception occurred processing JSP page /_pagebuilder.jsp at line 107

104:             reportTitle = reportTitle + " " + renderer.getMessage("renderer.PageBuilderRenderer.copy");
105:         }
106:         layoutID = pageBuilderTrait.getLayoutID();
107:         pageViewList = renderer.getSortedViewList();
108:     }
109: %>
110: 


Stacktrace:
 at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:574)
 at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:476)
 at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:396)
 at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:340)
 at org.eclipse.jetty.jsp.JettyJspServlet.service(JettyJspServlet.java:107)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
 at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821)

...

Caused by: java.util.NoSuchElementException: Property missing: Panel/Pane
 at com.ca.im.portal.services.model.ModelPropertyLevelsImpl.getUnder(ModelPropertyLevelsImpl.java:194)
 at com.ca.im.portal.services.model.ModelPropertyLevelsImpl.get(ModelPropertyLevelsImpl.java:185)
 at com.ca.im.portal.render.desktop.PageBuilderRenderer$1.compare(PageBuilderRenderer.java:314)
 at com.ca.im.portal.render.desktop.PageBuilderRenderer$1.compare(PageBuilderRenderer.java:309)
 at java.util.TimSort.countRunAndMakeAscending(TimSort.java:355)
 at java.util.TimSort.sort(TimSort.java:220)
 at java.util.Arrays.sort(Arrays.java:1512)
 at java.util.ArrayList.sort(ArrayList.java:1454)
 at java.util.Collections.sort(Collections.java:175)
 at com.ca.im.portal.render.desktop.PageBuilderRenderer.getSortedViewList(PageBuilderRenderer.java:308)
 at org.apache.jsp._005fpagebuilder_jsp._jspService(_005fpagebuilder_jsp.java:206)
 at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
 at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:438)

 

Environment

Release :CAPM 3.x

Resolution

To quickly get past this simply delete and recreate the dashboard as it has been corrupted:



If you would prefer not to do that then please open a support case as the dashboard will need to be recovered.  The following should be included when you open the support case:

  1. A CAPC remote engineer
  2. The full URL of the dashboard in question before you attempt to edit it

Additional Information

Remote engineer documentation: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/troubleshooting/unable-to-resolve-issue.html

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