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Edit dashboard screen blank when editing a dashboard


Article ID: 188978


Updated On:


CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps


I am not able to open the "Edit Dashboard" of a particular dashboard. I am able to edit other dashboards. There is no problem with the access, as i am logging in using Admin account.

It is showing as blank.

The following error is in PCService.log:

ERROR | qtp22970671-2250291      | 2020-04-14 16:38:08,424 |                     
      | Error including JSPs: 
org.apache.jasper.JasperException: An exception occurred processing JSP page /_pagebuilder.jsp at line 107

104:             reportTitle = reportTitle + " " + renderer.getMessage("renderer.PageBuilderRenderer.copy");
105:         }
106:         layoutID = pageBuilderTrait.getLayoutID();
107:         pageViewList = renderer.getSortedViewList();
108:     }
109: %>

 at org.apache.jasper.servlet.JspServletWrapper.handleJspException(
 at org.apache.jasper.servlet.JspServletWrapper.service(
 at org.apache.jasper.servlet.JspServlet.serviceJspFile(
 at org.apache.jasper.servlet.JspServlet.service(
 at org.eclipse.jetty.jsp.JettyJspServlet.service(
 at javax.servlet.http.HttpServlet.service(
 at org.eclipse.jetty.servlet.ServletHolder.handle(


Caused by: java.util.NoSuchElementException: Property missing: Panel/Pane
 at java.util.TimSort.countRunAndMakeAscending(
 at java.util.TimSort.sort(
 at java.util.Arrays.sort(
 at java.util.ArrayList.sort(
 at java.util.Collections.sort(
 at org.apache.jsp._005fpagebuilder_jsp._jspService(
 at org.apache.jasper.runtime.HttpJspBase.service(
 at javax.servlet.http.HttpServlet.service(
 at org.apache.jasper.servlet.JspServletWrapper.service(



Release :CAPM 3.x


To quickly get past this simply delete and recreate the dashboard as it has been corrupted:

If you would prefer not to do that then please open a support case as the dashboard will need to be recovered.  The following should be included when you open the support case:

  1. A CAPC remote engineer
  2. The full URL of the dashboard in question before you attempt to edit it

Additional Information

Remote engineer documentation: